Advanced knowledge of call center operations. Advanced knowledge of appropriate program. Ability to define problems, collect and interpret data, and draw valid conclusions. Ability to present information and respond to common inquiries or feedback from partners. Ability to effectively use Microsoft Office software, SharePoint, Adobe, internal reporting tools, internet sea

Ability to demonstrate understanding of customer care and contact center processes. Ability to build relationships and collaborate effectively with Contractor and Federal staff. Ability to adapt to changing environments. Strong organizational and time management skills. Ability to lead and manage projects, analyze problems, and make oral presentations. Excellent written a

Strong written and verbal communication skills along with sound presentation and facilitation skills. Customer service focused approach to problem solving. Ability to collaborate and develop strong partnerships across the team, department, and organization. Ability to apply/execute product development based on needs assessment findings. Ability to effectively design a cou